Embarq Sucks Customer Reviews and Feedback

From Everything.Sucks

Embarq Corporation (stylized as EMBARQ) was the largest independent local exchange carrier in the United States (below the Baby Bells), serving customers in 18 states and providing local, long-distance, high-speed data and wireless services to residential and business customers. It had been formerly the local telephone division (LTD) of Sprint Nextel until 2006 when it was spun off as an independent company. Embarq Corporation is located in WY, United States and is part of the Telecommunications Services Industry. Embarq Corporation has employees across all of its locations. Acquired by CenturyTel in 2008.

Darrell shared his opinion about Embarq (CenturyTel) on "broadbandnow" in August 2019:

"I was charged for a pay per view that I did not order. They would not give me a refund even though I did not make the order. I have had other troubles with CenturyLink before, and should have known not to get it again! I say to anyone thinking about this service to not buy it."


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Current Employee - Network Engineer says

"no opportunity for growth its a one man show company"

Network Technician (Former Employee) says

"Very bad when it was Embarq, can not speak for the new company. Very short staffed at every position, forced overtime, low pay, horrid benefits. Management was totally clueless. Coworkers were great but beat down by the 10 hour 6 day a week schedules. Outdated equipment, cathode ray tube, old worn out chairs and desks, had to search for a good chair upon arriving at work each day. Enjoyed the job itself since it was the kind of work I enjoy, Could have been so much bettertesting circuitseverything else"

worker (Former Employee) says

"The Embarq management works off of nepotism. You better waatch your back. They really don't care about anyone"

DSL Data Technition (Former Employee) says

"I would get calls from customers that needed help with their Internet issues. I would help them access their email information and help to restore their Internet connection. It wasn't my strong suit. The environment was great and so was the pay."

DSL TECHNICAL SUPPORT (Former Employee) says

"Take a call from a customer absolutely livid about their Internet connection being down. Troubleshoot and resolve their issue under 15 minutes. Try to up-sell them a product like higher speeds or other frivolous stuff they didn't really need to meet your selling quota as a repair tech. You REALLY were a number there, both in performance numbers, tenure rank, and bonus/raise levels."

Network Operations Technician II, (Contractor) says

"Good Hours. The are now Century Link. Occasional overtime.good hoursbell south, att, embarq, century link, what are they now?"

Network Technician (Former Employee) says

"24/7 days, hard to have a life outside of work. Management would not defend their employees, therefore makes a difficult work arrangement. The most enjoyable days were the days you were not on call.Company truckhealthcare, management concerns"

Quality Assurance Analyst I (Former Employee) says

"I don't like being required to write a review just to apply for a position. The company isn't called Embarq anymore, they have merged several times since I worked there."

Senior Architecture Planner (Former Employee) says

"Embarq was sold to Centurylink. The rating I gave above was what I have heard from many friends and acquaintances that are still working for Centurylink. Totally different Culture from Embarq. I enjoyed working for Embarq. I rertired befire it was sold to Centurylink.Good Benefits, Good company CultureIt sold to Centurylink"

Customer Service/Sales (Former Employee) says

"a typical day at the job is helping getting patients there medications on time"

Network Operations Tech II (Former Employee) says

"Had some great co-workers. Ops. center that stayed busy, 24/7. Very competitive workplace culture. Forced weekend rotations were the hardest part of the job, but I enjoyed the work itself.Decent benefitsLow pay"

Administrative Assistant/Data Analyst (Former Employee) says

"My co workers helped make this environment. My role was not overly stressful just very tedious. I had a lot of data review compilation to complete each day."

Technical Support Technician (Former Employee) says

"A typical day involved programming switches (dms10, dms100) for voicemail services. I learned programming language and superior customer service, the management was good as well as the workplace culture comfortable. The most difficult part of the job was handling repetitive calls. The most rewarding was helping customers with their issues."

Trainer / (Former Employee) says

"The company was good while it lasted, the company became century link. While I was there the company did take care of its employees"

Advanced Technical Support (Former Employee) says

"The company was a portion of a split from Sprint into a Home and Business communications company. I wish that there was a better transition to the new company than what there was."

Computer Operator (Former Employee) says

"everything was food with this job, but the job is in Ks n I live in Mo. so did not like the drive. but the job was good"

Assistant Technical Advisor (Former Employee) says

"Answering phone calls and providing internal end-user support for locations/people around the country. I was able to learn the foundation of the work that I do now with knowledge into Active Directory, troubleshooting and issue resolution.Set schedule, great managers, great training staff, good people to work with"

Customer Service Agent (Former Employee) says

"To many quotas!!!!!!!! Always had to deal with quality control. Too much stress at the workplacen/aquotas"

Customer Service Representative (Former Employee) says

"The days were very busy. The position required me to read the run reports of the paramedics and code them in order to bill the insurance company. Majority of the time it was impossible to read the handwriting for billing and no one was ever able to help. Therefore there were times when I would be unsure if I was billing correctly."

Consumer Solutions Representative (Former Employee) says

"Embarq was a great place to work, it was a family environment. A lot of incentive was giving to help you be great with your customer. The extra bonuses for meeting your target for the hour, for the day, and or the week. Unfortunately the company ended up closing their doors for good"

IT Requirement Manager (Former Employee) says

"Daily work consisted of managing cross-functional teams of 25+ people in development of cutting-edge products and services or system / industry mandated enhancements."

Jan Pastorin says


Frank V says

"Overall poor experience with the company. Difficulty in procurring reservations, limited selections, misinformation... It's just a total aggravation. Want out of my relationship; would just walk away and leave $50K on the table to be rid of Diamond."

Virgilio Espinoza says

"Website poor. Resorts not up to your hype. I.e., Royal King on Big island Hi. Makes me wonder how many more are in such poor condition."

Herbie Bohrer says

"This timeshare is the worst ever. When you call to make a reservation you go through the automated system & after being on hold fora lengthy time period it will kick you over to "rating your call" before you ever talk to anyone. You will get hung up on several times trying to book a reservation. When you get to your vacation destination plan on a 4-6 hour review of your account so they can explain why you NEED to upgrade every single time. Its expensive & the yearly dues are a blank check for them. They will promise all kids of wonderful things but never deliver. Its all lies! They will expire your points early. Its always a huge hassle trying to do anything. DON'T DO IT, UNDER ANY CIRCUMSTANCES!!!"

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